Investigative Research Account Liaison

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.What You'll Do: The Investigative Research Account Liaison position is responsible for delivering exceptional "white glove" client-level service throughout the executive-level background screening process. This role provides personalized and attentive service to clients and candidates, serving as the primary point of contact and facilitating clear, timely communication throughout the investigative process. The Investigative Research Account Liaison conducts qualitative reviews of our suite of due diligence products before delivery to clients, involving comprehensive scrutiny of product content for accuracy, comprehensiveness, readability, and compliance with company policy. Strong analytical and organizational skills, along with writing/editing and communication abilities, are essential to this role, as is a keen attention to detail and effective decision-making and problem-solving skills. This position emphasizes effective communication with both clients and candidates, ensuring a seamless and high-quality experience throughout the engagement.Responsibilities:Oversight of the entire workflow from case initiation to final product delivery to drive timely and efficient “white-glove” service while maintaining high-quality standardsDelivering exceptional, personalized service to clients and candidates as the primary point of contact throughout the investigative process..Perform thorough qualitative reviews of due diligence products to ensure accuracy, comprehensiveness, readability, and compliance with company policies.Ensure clear and timely communication with clients, candidates, and internal teams, providing regular updates on progress and findings.Work closely with internal teams to refine and enhance products based on client feedback and industry’s best practices.What You May Need to be Successful:Bachelor's degree or equivalent work experience.2-3 years minimum experience in overseeing end-to-end business processes. Strongly preferred one to two years of client-facing or customer support experience.Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment; able to perform multiple tasks simultaneously, accept and handle regular interruptions and manage/meet tight deadlinesProficient in Microsoft Word and OutlookExceptional communication skills, including presentation, written, and verbal abilitiesHighly self-motivated and detail-oriented; analytical thinker who proactively identifies and solves problems to achieve individual and organizational goalsExcellent time management and relationship-building skillsStrong collaboration and teamwork capabilitiesDemonstrated passion for providing exceptional customer serviceAdaptable and flexible; able to manage multiple priorities, shifting demands, and tight deadlines in a fast-paced environmentPreferred:Strong understanding of investigative and due diligence processes, products, and methodologiesAdvanced knowledge of Salesforce, LexisNexis, and internal systems such as Enterprise Advantage, WinESP, and GCMWhat Are You Waiting For? Apply Today!You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!The salary for this position is approximately $70-85K per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.United States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.