IT Support Engineer

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. Noteris Services Limited on behalf of IronFX, is looking to hire an IT Support Software Development Officer. Job Location: Limassol officeResponsibilities:

Research and identify solutions to software issuesDiagnose and troubleshoot different bugs raised by the internal company’s staffTalk with personnel through a series of actions, either via phone, email, or chat, until the issue has been solvedProperly escalate unresolved issues to appropriate internal teamsProvide prompt and accurate feedback to our internal customersRefer to internal database or external resources to provide accurate tech solutionsPrioritize and manage several open issues at one timeFollow up with internal clients to ensure on going tickets are up to dateDocument technical knowledge in the form of notes and manualsProactively identify and address potential production issues.

Collaborate with development and operations teams to ensure readiness for upcoming releases. Administer the company’s ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket systemMonitor our systems by using monitoring toolsRequirements: University Degree in Computer Science or a related fieldExperience with MS SQL for data querying and troubleshootingExperience with MongoDB or other NoSQL databasesUnderstanding of APIs, web services, and microservices architectureExperience using Postman for API testingExperience supporting enterprise or web-based applicationsFamiliarity with ITSM/Ticketing Systems (e. g. , JIRA)Experience using and reading logs (e. g.

, ElasticSearch)Experience with RabbitMQ or other message brokersAny SQL or programming knowledge will be considered an advantagePrevious experience in a support position is considered an advantageExperience diagnosing and resolving technical issuesStrong analytical and problem-solving abilitiesExcellent verbal and written communication skillsAbility to manage multiple issues in parallel under pressureCustomer-focused mindset with a strong sense of ownership and accountabilityBusiness fluency in EnglishRemuneration & Benefits: We invest in your well-being, career growth, and the moments that matter, both in and out of work.

Competitive Salary based on your experience and qualifications;Private Medical Insurance Plan to support your health;Daily Homemade Lunches provided at our Limassol office;On-Site Cafeteria in Limassol with fresh snacks, cakes, and beverages;Daily Breakfast Buffet & Weekly Team Lunches at our Nicosia office;Free On-Site Parking available at both Limassol and Nicosia premises;Early leave Benefit & Hybrid Work Model to support your work-life balance;Team Building Activities and regular Corporate Events;Corporate Discount Card offering special rates at a wide range of retail stores, universities, gyms, water park and more;Participation in the Company’s Pension Plan for long-term financial planning;Birthday gifts to celebrate your special day;Long-Term Appreciation Rewards team members reaching key milestones enjoy enhanced benefits;Career Growth Opportunities and continuous personal and professional development.