IT Administrator I

This position is NOT remote, it is hybrid onsite at our Paris, France Headquarters Base salary: 37’500 - 43,000Are you a self-starter with a passion for providing exceptional support? We have an outstanding opportunity for you to grow within a renowned organization. Join our Support Services Delivery team and make a significant impact by offering top-tier PC/Mac support. In this critical role, you will troubleshoot, analyze, and resolve incidents affecting the computers of all Global Yum! Brands, Inc. team members, ensuring exceptional customer experience. You will be part of the second line of PC/Mac support, with additional responsibilities that include administrative Network and Video Conferencing support. This role also involves training and testing innovative technologies to enhance team productivity and efficiency.ResponsibilitiesReporting to the IT department, you will provide level 2 and 3 IT support for the KFC France headquarters employees.Provision, install, upgrade, and troubleshoot computer systems using standard analysis techniques. Perform advanced OS-level modifications including Windows registry and macOS PLIST file edits to optimize performance and resolve issues.Deliver high-quality support to a diverse global user base, consulting on hardware/software solutions tailored to business needs. Build strong relationships with on-site and remote technicians and ensure a positive customer experience with every interaction.Proficient in supporting video conferencing platforms including Microsoft Teams, Zoom, and Webex, ensuring seamless communication and collaboration across departments.Manage and document ServiceNow Incidents and Tasks efficiently. Collaborate with support and strategy teams to resolve escalated issues, including network and system security (VPN, VLAN, etc.).Create and maintain IT documentation to standardize troubleshooting procedures, improve resolution times, and support knowledge sharing across the organization.Help with setting up IT and AV equipment for external eventsBe an active member of the global support organization by participating in regular meetings and helping other team members when necessary.Minimum Requirements3+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad and Android.)Advanced proficiency in French and EnglishBasic knowledge of network troubleshooting skills.Excellent communication skills with clients.Able to work flexible hours including being on-call.Understanding of basic IT infrastructure architecture and ability to do the physical tasks requested by the Global Enterprise Technology Solutions team.Ability to lift 30 lbs.Preferred Requirements: CompTIA A+ Certified. Not sure if it’s relevant in Europe, but we can leave it here if we’re not stuck on it being mandatoryITIL Certification is a plusBasic ServiceNow experiencePreference for appropriate Microsoft and or Apple Certification(s)BS/BA in a technical area (CS, Math, Engineering) or equivalent experienceBeware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official career pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.#PanEuropeFrom the centre of the continent to the remote (and not-so-remote) coasts and islands, KFC Pan Europe is the iconic chicken restaurant brand with a unique history of innovation and success. Always original, our passion is high-quality, finger lickin’ good chicken. Yes, we also have a secret recipe. No, we can’t share it. What we can share is our heart-led, welcoming culture, where you can be your best self, make a difference and have fun.We’re part of Yum! Brands, Inc.—collaborating across the world with our sister brands, Taco Bell, Pizza Hut and The Habit Burger Grill. KFC Pan Europe has three business units: Western Europe, Central & Eastern Europe and France. With more than 30 official languages in 150 different franchises, connecting with us is easier than ever. If you really want to do the math, we’ve also got 2,200 restaurants in 40 countries. Either way, we keep it original.For us, the future is all about connecting food traditions and tomorrow’s technology to innovate customer experiences, our global brand and the best fried chicken you’ve ever tasted. We exist to feed people’s potential, valuing personal development and an inclusive culture. This also means having a keen social purpose and investing in mentorship, upskilling and food security. Creating opportunities for the most underserved and vulnerable groups in our communities helps grow new roots and strengthen bonds.We want our people to be their best selves. So, we invest in skills, resources and each other. At our Pan Europe Academy, we develop leadership and train all levels of restaurant and corporate employees. From Employee Resource Groups (ERGs) to Individual Development Plans, we build meaningful careers that have real impact.The bottom line? We bring it. Curious? We hope so.Bring your spark, your spice and your original story. At KFC Pan Europe, we’re grounded in winning, celebrating, recognizing, welcoming and belonging. We've got a big table. You have a seat at it.