IT Business Analyst

SummaryFrom designing customer engagement channels to offering personalized experiences, our Digital Experience team boosts customer satisfaction by creating seamless user journeys across our web and mobile platforms 📱.As the Product Owner for Scoot Post Booking, you will take charge of enhancing the post-booking experience for our passengers. From managing their bookings to adding ancillaries, you’ll ensure that every interaction post-purchase is smooth, intuitive, and delightful. If you’re passionate about creating user-centric digital solutions and driving impactful changes, this role is for you! 🚀Job DescriptionKey ResponsibilitiesProduct Strategy and RoadmapDefine and own the vision, strategy, and roadmap for post-booking digital products. Collaborate with stakeholders to align product goals with business objectives. Prioritize features and enhancements based on customer needs and business impact.User Experience and DesignWork closely with UX/UI designers to create intuitive and user-friendly interfaces. Conduct user research and gather feedback to continuously improve the post-booking experience. Ensure seamless integration of ancillary services and booking management features.Agile Product DevelopmentLead the product development lifecycle, from ideation to launch, using Agile methodologies. Write clear and actionable user stories, acceptance criteria, and product requirements. Collaborate with cross-functional teams, including developers, QA, and marketing, to deliver high-quality products.Performance Monitoring and OptimizationAnalyze product performance metrics and customer feedback to identify areas for improvement. Implement data-driven solutions to enhance user engagement and satisfaction. Stay updated on industry trends and competitor offerings to maintain a competitive edge.Stakeholder ManagementAct as the primary point of contact for all post-booking product-related matters. Communicate product updates, progress, and challenges to stakeholders effectively. Foster strong relationships with internal teams and external partners.