IT Change Manager

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.This is your future teamEstablished in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.IT Change ManagerThis is your missionAre you passionate about driving smooth and controlled IT transformations? Then this position is for you.As an IT Change Manager, you will be responsible for overseeing end-to-end change management processes and ensuring risk-controlled and disruption-free implementations in our ecosystem:Build side:Define and improve change management processes following ITIL best practicesLead Change Advisory Board (CAB) meetings and evaluate risks and impactsDevelop mitigation strategies and ensure policy compliancePrepare clear documentation, reports and KPIs for decision-makingCollaborate with IT, project and business teams to align change processes with organizational goalsRun side:Manage day-to-day change requests from submission to closureEnsure proper risk assessment and approvals before implementationCoordinate implementation schedules with technical teams to minimize disruptionsTrack change success rates and identify opportunities for continuous improvementCommunicate upcoming changes and potential impacts to stakeholdersThis is your backgroundYou have at least 5 years of experience in demanding ITIL-driven or IT operations environments. You enjoy structuring processes, managing risks and enabling smooth technological transitions, and you are constantly innovating. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.This is your career path.You have at least 5 years of experience in demanding IT Service Management (ITSM) or Change Management environments. You enjoy optimizing workflows, guiding teams through change and improving operational efficiency, and you are constantly innovating. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.This is your expertise:ITIL, Scrum, ServiceNow, Excel, Power BIStrong understanding of change, incident and problem managementAbility to analyze risks, produce reports and communicate clearly with stakeholdersThis is how you work as part of a team:Excellent communication and stakeholder management skillsAbility to work under pressure, multitask and proactively take ownershipThis is our commitmentAt Consort Group, you are an expert who we support so that every assignment becomes a step that counts.Attentive and human onboardingA truly hands-on management styleContinuous training opportunitiesConcrete commitments: inclusion, equality, solidarityThe Move Up x United Heroes program to get moving and breatheA comprehensive HR package: health insurance, TR card, CSE, pension planA culture of feedback and meaningful projectsThe recruitment process:An initial phone call with our recruitment teamAn HR interview and a job interview with a business engineerA test or technical interview with one of our expertsA final meeting with your future manager or project managerAnd if we're a good fit, we'll get started togetherGood to knowLocation: LisbonContract: Permanent contractRemote work: Twice a week at clients' premisesJob category: IT Service Management / Change Management / IT OperationsWhat you will do here, you won't do anywhere else.This moment is yours.