IT Development Support Analyst

Description & RequirementsSmurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.Our Technology Organization Is Transforming How We Work At Smurfit Westrock. We Align With Our Businesses To Deliver Innovative Solutions ThatAddress specific business challenges, integrate processes, and create great experiencesConnect our work to shared goals that propel Smurfit Westrock forward in the Digital AgeImagine how technology can advance the way we work by using disruptive technology We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.Location and/or Business/Division Details (if applicable)Title: IT Development Support Analyst – Smurfit Westrock Packaging SolutionsPosition SummaryThe opportunity:Under the general direction of Manager Applications Development or the Project Leader, is responsible for ERP system support and 1st level ERP troubleshooting.How You Will Impact Smurfit WestrockProvide consultative technical support/services to our customers1st level ERP and ECommerce troubleshootingEscalate and assign tickets to programming team as neededAssist with quality assurance analysis of modified applicationsTrain end-users to make the most of the ERP system and WebsitePerform scripting efforts using languages like SQL, XML, CMD, CSS, Javascript, PowerShell, etcA wide range of technical and interpersonal tasks.What You Need To SucceedCollege degree or equivalent work experiencePrevious technical support/customer service experienceExperience with SQL and Excel, Office suiteStrong familiarity with Windows 10 and Windows 11Experience working in a Project Lifecycle managed environment Experience supporting Sarbanes-Oxley control complianceIptor/IBS ERP experience preferredWMS application support experience preferredEcommerce website support experience preferredWhat We OfferCorporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.