IT Executive

Who We Are.....At hib., we believe the bathroom is more than just a space, it's a reflection of who you are, a sanctuary designed to inspire and uplift. For 35 years, we've been dedicated to helping homeowners create bathrooms that feel personal, meaningful, and full of life. What drives us is our incredible team, whose creativity and dedication breathe life into every project we touch.We're proud to be recognised as a Great Place To Work in 2025, one of the top 50 companies to work for in 2023, and one of the top 10 in the manufacturing sector. But it's not just the awards that matter to us, it's the way we care for our people.Here at hib., you'll find a community that values collaboration, fosters innovation, and prioritises your professional and personal growth. We listen to your ideas, invest in your development, and put your well-being at the heart of everything we do.Join us and be part of a team that celebrates creativity, encourages growth, and is truly passionate about making a difference, both in the industry and in the lives of everyone who walks through our doors.What We Offer.....Competitive basic salary23 days annual leave, plus bank holidaysYour birthday offWellbeing day offHealth care cash planEAP helplinePrivate Medical InsuranceEnhanced Parental LeaveCharity volunteering daysTraining and DevelopmentBenefits & Discounts PlatformHow You Will Make a Difference.....As IT Executive, you will play a key role in keeping our systems running smoothly, delivering high-quality 3rd Line Support and ensuring a great experience for all users. You will work closely with teams across the business, take ownership of technical issues, and help drive improvements to our IT systems, security and processes. You will also support key IT projects and contribute to ongoing innovation, helping us get the best from our technology.Key Duties & Responsibilities:Actively assist all employees with their helpdesk requirements, by troubleshooting and actively fixing issues. Manage, monitor, install and configure internal IT systems, equipment and networks. Provide technical support across the business using the best possible peer experience. Ensure data security, backup, and recovery processes are followed and supported. Assist with IT asset inventory and documentation. Coordinate with stakeholders for IT equipment and service management. Lead and support on company projects within the IT department and wider business, including the use of AI and continuous improvement. Stay updated with the latest technology trends and best practices. What You Will Need To Succeed In Your Role....Problem-Solving - Quick and effective resolution of technical issues. Attention to Detail - Precision in handling systems and configurations to avoid errors. Communication - Ability to explain technical concepts to non-technical users. Time Management - Prioritising and managing multiple IT support tasks efficiently. Adaptability - Staying current with evolving technology and handling new tools/systems. We do not require any agency support on this role.Please note, once you apply for this role you will be added to our internal recruitment system. Please see our privacy policy here:https://www.hib.co.uk/privacy-policy