IT Help Desk Analyst L1.5

Now Hiring: System Engineer - IT Service Desk | IT By Design (MSP)Location: Metro Manila (100% Onsite | Full-Time)Are you ready to take the next big step in your IT career? 🌎At IT By Design, we’re looking for passionate System Engineers who are ready to grow beyond Service Desk or Help Desk support — and make an impact in a global Managed Services Provider (MSP) environment.Here’s your chance to work with international clients, sharpen your technical expertise, and build your career in a people-first company that invests in your growth.What You’ll DoProvide Tier 1/2 IT support for global clients across multiple time zonesTroubleshoot and resolve issues involving Windows OS, Microsoft 365, and network connectivityManage and maintain Active Directory environmentsLog and track tickets within SLAs using MSP toolsCollaborate with global teams to deliver reliable, high-quality supportWhat We’re Looking For2+ years of experience in IT Service Desk, Help Desk, or Technical SupportBackground in supporting international or English-speaking clientsStrong troubleshooting skills in AD, O365, VPN, and basic networkingExcellent communication and customer service skillsWillingness to work on a night shift (US time zone)💡 Why Join UsCompetitive compensation + 13th Month Pay + Performance BonusHMO coverage on Day 1 (includes 1 free dependent)Night differential, holiday pay, and full government benefitsSponsored certifications and ongoing learning opportunitiesCareer growth in one of the largest privately owned MSPs in the US, now expanding rapidly in the Philippines🌍 About IT By DesignHeadquartered in New Jersey, USA, IT By Design is a global Managed Services Provider (MSP) with 20+ years of industry excellence. We deliver 24x7 Helpdesk, NOC, SOC, Cloud, and Cybersecurity solutions — powered by a people-first culture and a commitment to growth.Ready to power up your IT career?Be part of a company that values your expertise, supports your learning, and celebrates your success.👉 Apply now and grow with IT By Design!