IT Helpdesk Engineer

Job DescriptionThis position is for IT Helpdesk technician. One would be required to work in Shifts 24 x 5. Knowledge of Manage Engine tool is mandate - to work on Request raised. Resource should have 8+ years of experience in IT operations.ResponsibilitiesConfigure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.Install and support PC, laptop, tablet, and mobile hardware and software.Coordinate with HR for Resource Address, Contact # for Asset Shipment / ReturnCreate alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.New accounts setup and the active directory administrationTroubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.Help and support onboard off-board employees equipment requirement, send and return.Help and support office employees’ daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.Provide Status in daily standup meeting, Follow up on Open Request in Queue.Requirements QUALIFICATIONS Bachelors degree in Information Systems or Computer Science Overall 8 + years of IT Support /operation experience and 3 to 4 years experience supporting Office 365Experience supporting global internal customers ServiceNow or equivalent experience Experience in set up of desktop computers using Microsoft Intune a plus Experience supporting global internal customers ServiceNow or equivalent experience Experience in set up of desktop computers using Microsoft Intune a plus required to work in Shifts 24 x 5