IT helpdesk

A. JOB DESCRIPTION:Summary of the position: Maintain the operation of technology equipment and the company’snetwork systems.• Monitoring and operating servers in the Server room:- Monitor the operation of Lenovo physical servers, Windows Server, VMWare ESXI virtualservers, Linux virtual servers.- Monitor the operations of the Genesys call center system, WDE calling software, and Pulse.- Maintain the stability of servers in the server room.- Assist in deploying and configuring services on servers when requested by the headquarters.- Perform daily checks in the server room: power, network, air conditioning, The temperatureand humidity of the room.- Check and trap mice.• Manage the CCTV system:- Check and manage the company's internal cameras, include: Ho Chi Minh, Ha Noi, Da Nang,Hai Phong, Binh Dinh.- Backup and archive recorded data in case of incidents.• Manage the time attendance system:- Manage the time attendance machines: Two areas in Ho Chi Minh City, Hanoi, Danang, HaiPhong.• Maintain API connectivity operations:- Collaborate with Điện Máy Xanh to support and maintain API operations between the ĐiệnMáy Xanh Portal and the CRM system.• Manage domains Hik-connect:- Manage Hik-connect camera domains for Ho Chi Minh City, Hanoi, Da Nang, Hai Phong,Binh Dinh.• Monitor and operate the network system:- Manage the company's network systems: LAN, WIFI at Ho Chi Minh, Ha Noi, Hai Phong,Da Nang.• End-user support:- User support for troubleshooting issues related to computer and laptop hardware and software.- Operating System installation (Windows, macOS).- Support for data backup and recovery when computers/laptops encounter issues.- Assisting users with problems related to OA, SAP Concur, Outlook, ARK, Genesys, and CRMaccounts.- Password resets and creation of new user accounts.• Printer and photocopier support:- Troubleshoot issues related to printers, ink, and paper jams.- Coordinate with the supplier for ink replacement and routine maintenance weekly/monthly.• Internal network implementation:- Depending on the needs, complexity, and deployment scale, IT will provide support fornetwork and telephone cable installation.• Asset and technology equipment management:- Asset management: computers, laptops, printers, peripheral network devices, WiFi networkequipment, servers, firewalls, and other IT-managed devices.• Analog PBX management:- Monitor and operate the Analog telephone exchange.• Procurement of equipment and management of contracts, maintenance:- Regularly propose the procurement of technology equipment suitable for the company's needs.- Manage internet, telephone, and telecommunications service package contracts.- Coordinate with suppliers for post-sale equipment maintenance.• Manage the SharePoint:- Manage the SharePoint site: https://tclo365.sharepoint.com/sites/Vietnam- Assign access permissions to users for authorized resources and data.- Design interface, create document libraries and internal news pages (intranet).- Optimize performance and ensure data security.• Read reports / logs / instruction manuals:• Zalo OA Administration:- Send internal notifications about issues on Zalo OA.- Report issues arising during the use of Zalo OA.- Manage customer care scripts.- Adjust customer care scripts upon department requests.- Update business information if there are changes (if any).B. JOB REQUIREMENTS:- Education: Graduated from college/university – Information Technology (Majors: ComputerNetworks, Computer Science, or related fields)- At least 1year of experience in a similar position such as IT Helpdesk in an Enterprise ITenvironment.- Solid experience in System Administration, Linux, and Windows.- Preference will be given to candidates holding certifications such as MCSA (MicrosoftCertified Solutions Associate), CCNA (Cisco Certified Network Associate), CCNP (CiscoCertified Network Professional), MCSE or Linux.- Experience in supporting and troubleshooting IT equipment for end users (both software andhardware), including desktop computers, laptops, IP/Analog phones, printers, networkdevices, routers, firewalls, Wi-Fi, etc.- Solid foundational knowledge of:o Deployment and operation of physical and virtual servers.o Internal network systems (LAN), VPN.o Enterprise IT infrastructure.- Basic knowledge of information security and system security.- Ability to analyze issues, identify root causes, recognize potential risks, and proactivelycoordinate with relevant technical teams for resolution and prevention.- Experience in implementing at least one or multiple personal or enterprise projects (able topresent or provide evidence if required).- Experience in monitoring and operating IT systems.- Experience in deploying and managing VoIP / Analog PBX systems.- Experience in supporting the deployment and operation of enterprise systems such asMicrosoft 365, ERP, Dynamics 365, and internal applications.- Ability to use Postman and related tools for basic API testing.- Experience in deploying and operating CCTV monitoring systems.- Skills in operating system installation, data backup, and data recovery for PCs, laptops, andmacOS devices.- Perform IT asset and equipment management (IT Asset Management).C. WHY YPU'LL LOVE WORKING HERE?- Competitive salary package (Basic salary + bonuses)- Extra health care insurance.- Gifts on special occasions (Tet, Mid-autumn festival, National Day, New Year, birthday, etc.)- Chance of overseas training.- Dynamic, diverse, supportive, and creative working environment.- Company activities (team building, YEP, birthday parties, etc.).- Other benefits prescribed by laws (annual leave, social insurance, etc.).