IT Manager

Location: VI, Lagos stateEmployment Type: Full-timeResponsibilitiesHelp Desk Support: Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.Troubleshooting: Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.Installation and Configuration: Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.User Account Management: Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.Software Updates and Patch Management: Ensure that software and applications are up to date with the latest patches and security updates.Hardware Maintenance: Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.Network Support: assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.Data Backup and Recovery: Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.Security Measures: Implement security protocols, enforce company security policies, and respond to security incidents.Remote Support: Provide technical assistance to remote or off-site users, resolving issues without being physically present.Documentation: Maintain records, documentation, and knowledge base articles to facilitate issue resolution and knowledge sharing.User Training: Offer training and guidanceto users on software applications and best practices to enhance their technical skills.IT Policy Enforcement: Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.Monitoring and Reporting: Continuously monitor systems, network performance, and resource utilization and generate reports for analysis.Project Support: assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.Mobile Device Management: Manage and secure mobile devices, such as smartphones and tablets, used by employees.Inventory Management: Keep track of IT assets and maintain an updated inventory of hardware and software resources.Disaster Recovery Planning: Contribute to disaster recovery and business continuity planningto ensure data and systems are recoverable in emergencies.Compliance and Regulations: Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices meet legal requirements.Escalating IT issues to the IT Support Heads where necessary.Undertaking small- to medium-sized IT projects as instructed.Providing desktop and server support. Supporting and maintaining Company Software’s Other task assigned by your line manager.QualificationsBSc in Information technology or a related field.MSc/MBA is an added advantage.6+ years of work experience in similar role.SalaryN700,000 / Month.Application Closing Date28th February, 2025.How to ApplyInterested and qualified candidates should send their Resume to: jobs@choicetalents.com.ng using the job title as the subject of the mail.