IT Manager (K/M/X)

IT Manager (K/M/X)Your responsibilities will be:Retail IT OperationsOversee and ensure the smooth operation of retail IT systems, including POS solutions (e.g. Vynamic/TP.net), network providers, in-store digital tools.Manage IT support for stores and HQ, ensuring minimal downtime and high service quality.Supervise local IT service providers (e.g. hardware maintenance, helpdesk, on-site support).Monitor SLAs and performance KPIs to ensure service excellence.Guarantee compliance with local fiscal, legal, and security regulations.Project Management & ImplementationsLead or support the deployment of IT projects (store openings, digital tool rollouts infrastructure upgrades).Collaborate with central IT and local operations to deliver projects on time and within budget.Coordinate system testing, user training, and post-go-live support.Maintain up-to-date project documentation and user procedures.Maintenance & SupportOversee application and infrastructure maintenance for stores and offices.Ensure timely resolution and escalation of incidents, coordinating with internal and external support teams.Analyze recurring issues and drive root-cause elimination.Guarantee data security, backup procedures, and adherence to corporate IT standards.Budgeting & Vendor ManagementManage local IT budgets, ensuring optimal cost control and forecasting accuracy.Benchmark, select, and supervise local IT vendors and hardware suppliers.Oversee licensing, warranty, and service contract compliance.Team Leadership & CollaborationLead and mentor local IT staff (4 people) or contractors to ensure high performance.Build effective communication bridges between business stakeholders and IT teams.Provide training and guidance to store staff on digital tools and IT procedures.Our expectation:Master’s degree (or equivalent) in Information Systems, Computer Science, or related field.Minimum 5 years of experience in IT management within retail, FMCG, or consumer-facing industries.Solid knowledge of store technology, payment systems, fiscal environmentsFluent in EnglishStrong project management skills with a track record of delivering cross-functional initiatives.Excellent stakeholder management, analytical, and communication skills.Proven experience leading IT operations across multiple countries would be a plus.Willingness to travel to Czech Republic when required.What we offer:• B2B contract• Work in an international company in the cosmetics industry• Gaining experience working in a dynamic company with a Hub and branch in the Czech Republic• Open communication and the possibility of international cooperation (especially between Poland - Czech Republic, Poland - France and in the EME Region)• A wide range of company benefits to choose from in a cafeteria system• Hybrid work system (3 days per week in the office, 2 days remote)• Work 50% in Polish, 50% in English