IT Manager

Job DescriptionWe are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh/Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.This role requires a balance of technical expertise, leadership, and strategic thinking. The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.Key Responsibilities Team Leadership & Management Lead, mentor, and manage a team of 2-10 IT professionals. Foster accountability, continuous learning, and a collaborative work environment. IT Operations & Support Oversee help desk operations and provide Level 2/3 escalation support. Manage hardware/software troubleshooting, upgrades, and break-fix tasks. Build, repair, and optimize computer hardware. Infrastructure & Networking Manage and maintain networking equipment, servers, firewalls, and VPNs. Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity. Oversee backup, recovery, and disaster recovery planning. Systems & Software Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.). Manage Active Directory and Google Workspace Admin environments. Support automation and scripting with Python, DAX, or similar tools. Database & Development Create, manage, and troubleshoot databases (SQL, Access, or similar platforms). Ensure data accuracy, integrity, and accessibility. Project Management Run IT projects from planning through execution and delivery. Collaborate with business leaders to align IT solutions with organizational needs. Deliver projects on time, within scope, and within budget. Data Security & Compliance Enforce cybersecurity best practices and IT policies. Monitor and respond to security threats. Maintain compliance with data protection and privacy standardsRequirementsRequirements Experience: 7+ years in IT, with prior roles such as: Help Desk Technician, Desktop Support, Hardware Technician. Level 2 Support Engineer or IT Lead/Senior IT Specialist. Assistant Manager, Senior Lead, or Manager in IT or Help Desk. Technical Expertise: Strong hardware build/repair and troubleshooting skills. Networking knowledge (routers, switches, firewalls, VPNs). Database experience (SQL, Access, or similar). Cloud/SaaS platforms: O365, Active Directory, Google Workspace. Familiarity with coding/scripting (Python, DAX, or similar). Leadership: Proven track record managing IT teams of 2-10 people. Ability to mentor, train, and hold teams accountable. Personal Skills: Problem-solver and out-of-the-box thinker. Data-driven decision-making approach. Strong communication and documentation skills. Leadership mindset: takes responsibility for team success. Additional Requirement: Must complete a DISC Personality Assessment as part of the hiring process. Work Location: Must work on-site at our Chandigarh/ Mohali officeBenefitsBenefits Competitive salary package aligned with experience. Opportunity to lead IT operations for a fast-growing international company. Exposure to global teams and international projects. Ability to build and shape IT processes from the ground up. Career growth opportunities in leadership and technical specialization. Collaborative, high-performance culture that values innovation and results.