IT Officer

IT Officer Support & MIS/ERP DevelopmentJob Title:IT OfficerJob Type:Full Time 37.5 hours per weekDepartment:ITReports To:Company DirectorsLocation:On-Site (not remote)Job SummaryThis is an exciting opportunity for a committed and highly motivated individual to work for a leading flexible packaging company based in Strabane, County Tyrone.Boran Mopack Ltd are seeking a versatile and proactive IT Officer to support daily IT operations and contribute to the ongoing development, maintenance, and optimisation of our Management Information System/Enterprise Resource Planning (MIS/ERP) solutions. This role combines end-user support, system administration, and application development responsibilities to ensure the smooth running of IT systems and improved business processes.Key Responsibilities Daily IT Support & MaintenanceProvide first-line support for hardware, software, network, and peripheral issues.Troubleshoot and resolve IT incidents and service requests promptly.Maintain IT asset inventory (hardware and software).Perform regular system health checks, backups, and updates.Install, configure, and maintain desktops, printers, scanners, and other IT devices on the production floor and administrationEnsure antivirus and security patches are up to date. MIS/ERP Development & MaintenanceAssist in the design, development, testing, and deployment of custom modules or enhancements in the existing MIS/ERP system.Collaborate with departments to gather and analyse business requirements and implement system enhancements accordingly.Develop and maintain dashboards, reports, and real-time analytics to support production monitoring and decision-making.Monitor system performance and troubleshoot application-level issues.Maintain documentation related to system architecture, configurations, and custom developments.Monitor system performance and troubleshoot ERP-related issues in coordination with external vendors.Provide user training and support for MIS/ERP tools.Ensure data accuracy, consistency, and integrity across all systems.Document system workflows, user guides, and technical manuals. IT Systems AdministrationManage user accounts, access controls, and permissions across systems.Administer databases used by the MIS/ERP (e.g., SQL Server, MySQL).Support integration between ERP and third-party tools or APIs.Ensure data integrity and perform regular audits of system logs and usage.RequirementsEducation & Experience:Educated in Information Technology, Computer Science, or related field.2+ years of experience in IT support and/or software development (ERP/MIS preferred).SkillsProficiency in IT support and troubleshooting (Windows, networks, printers, etc.).Experience in ERP/MIS platformsSQL database knowledge and experience with report generation.Strong problem-solving and analytical skills.Ability to multitask and prioritise in a dynamic environment.Good communication and interpersonal skills.Team player with a customer-focused mindset.2+ years of experience in IT support and/or software development (ERP/MIS preferred).Strong time management skills.Boran Mopack Ltd is committed to equality and diversity and believes in employing a range of talented people. We fully support the rights and opportunities of all staff to seek, obtain, and hold employment and to enjoy equal employment opportunities without discrimination.Salary: Based on ExperienceSchedule: Monday-Friday (times flexible)BenefitsCompany pensionReferral programmeBonus Scheme