IT Onsite Technician

Role:Provide day to day local/remote desktop supportHandle inbound calls and answer questionsTroubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing systemRequirements:Provide technical support onsite to our clients at their locationDiagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripheralsInstall, configure, and maintain hardware and software systemsParticipate in project rollouts and deploymentsMaintain accurate records of repairs, inventory, and equipmentCommunicate effectively with clients, team members, and managementAbility to build relationshipsExcellent time management skillBenefits:Buddy programInternal career development programInternational job opportunitiesOnboarding programBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.