IT Service and Operations Manager

Jobbex, a company that empowers people and organizations by matching great talent with great projects, is looking for the next IT Service and Operations Manager to join one of our clients. If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.What you'll be doing:Identify and resolve operational constraints to ensure smooth service deliveryAnalyze operational KPIs across different teamsDeliver performance indicators for service reports and support responses to RFPs and proposalsOversee project execution and promote continuous improvement initiativesEnsure accurate SLAs and classifications within ITSM systems and reporting in Power BIMonitor and control ITSM backlogs, ensuring timely resolutionPropose enhancements to client service cataloguesSupport and coordinate with team supervisors and coordinatorsMaintain close contact with clients, ensuring expectations are metManage the implementation of new operations, including risk assessment, profitability analysis, and reportingHandle procurement of new services with external partnersYou'll be a great match if you have:Previous experience as an Operations Manager or Project ManagerExcellent communication and client management skills, including conflict resolutionStrong sense of accountability and commitmentAbility to work under pressure and manage stress effectivelySkilled in producing and analyzing productivity reports (Excel, Power BI)Enthusiastic ?If this opportunity sounds like your next challenge, apply and lets talk!