IT Service Desk Agent (Technical Support)
Posted: 4 days ago
Job Description
Service Desk Agent Provides first line of support for the users by detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimize disruption to business applications.Respond to requests and inquiries from end users within the per-determined time-frame of our service level agreementIdentify from first line support perspective solutions to work around open issues / problems that are under investigation or pending resolutionAnd any other assigned tasks.Minimum Qualifications:Service Desk Engineer QualificationsBachelor's degreeBasic Background about Information technology
Job Application Tips
- Tailor your resume to highlight relevant experience for this position
- Write a compelling cover letter that addresses the specific requirements
- Research the company culture and values before applying
- Prepare examples of your work that demonstrate your skills
- Follow up on your application after a reasonable time period