IT Service Desk

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!Job Description We are pooling for IT Service Desk professionals to join our growing team! As part of our IT operations group, you will provide high-quality technical support and ensure that all users receive prompt assistance and solutions to their IT-related needs. We will begin contacting shortlisted applicants as soon as we get the green light to proceed with hiring.Key Responsibilities • Provide exceptional customer service by responding to internal and external IT inquiries in a timely manner • Troubleshoot and resolve IT-related issues using strong problem-solving skills • Document all support requests and resolutions in the ticketing system to ensure accurate tracking • Assist users with hardware setup and configuration, including desktops, laptops, and peripherals • Install and configure software applications, ensuring compliance with licensing requirements • Collaborate with other IT teams to escalate complex issues and improve service delivery • Stay current with IT trends to provide informed support and suggest improvementsRequirements• Proven experience in an IT Support or Service Desk role; a minimum of 2 years preferred • Strong understanding of computer systems, mobile devices, and other tech products • Excellent communication skills, both verbal and written • Proficient in using ticketing systems and remote administration tools • Ability to work effectively in a fast-paced environment • Strong organizational skills and attention to detail • Certifications such as CompTIA A+, Network+, or equivalent are a plusBenefitse one meal a day • Emergency loan and financial assistance programs • Free 24-hour snacks and beverages • Health insurance and health subsidy • Retirement plan, life insurance, and savings plan • Team socialization allowance and attendance bonuses • Year-end performance bonus (company discretion) • And much more!