IT Services Analyst - Application Services (m/f/d)

Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.For our office in Berlin Mitte we are looking for aIT Services Analyst - Application Services (m/f/d)In this role, you'll be at the heart of our IT operations, ensuring smooth service delivery and exceptional support across the organization. From managing employee lifecycle processes to handling IT requests and incidents, you'll play a key part in keeping everything running seamlessly. You'll also provide dedicated support to senior executives, act as the go-to contact for IT inquiries, and help maintain clear documentation for operational excellence. Join us as an IT Services Analyst and make a real impact!Aufgaben IT Operations & Support:Manage onboarding/offboarding, ensuring IT equipment and software readiness.Coordinate hardware/software orders and employee IT support requests.Troubleshoot issues with devices and local infrastructure (network/connectivity).Collaborate with IT Service Delivery on major incidents and project implementation.Maintain documentation, manage out-of-hours callouts, and deliver IT training.Provide dedicated support to senior staff and act as main IT service desk contact.Application Services:Administer and support Jira, SharePoint, and other applications.Customize/configure apps and deliver user onboarding and training.Coordinate with vendors and development teams for updates and deployments.Maintain user documentation and provide ongoing troubleshooting.ProfilBachelor's degree (or equivalent in IT)Several years of experience in 1st and 2nd line technical supportITIL Foundation certifiedStrong knowledge of IT request fulfillment and incident resolutionSkilled in managing Joiner-Mover-Leaver (JML) processes and access permissionsExperienced in delivering IT induction training and handling IT order requestsProficient in troubleshooting hardware, software, and connectivity issuesFamiliar with network infrastructure and technical scripting for system changesExperienced in supporting and administering Jira, SharePoint, and similar toolsExcellent skills in English and German.Wir bietenAn international team with colleagues from more than 50 different countriesSocial benefits such as a company pension scheme and capital formation contributions30 days holiday as well as 24 and 31 December as non-working daysEmployee Assistance Programme – personal 24/7 helpline for all employeesPossibility to work from other EU countries for up to 30 days per yearAdditional benefits such as sports activities, free fruit, nuts and drinksEmployer contributions to BVG job ticket and a Lease a bike programmeAn informal corporate culture - without dress code and ‘Sie'.An excellent learning culture and opportunity to improve your professional competenciesEasily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount Important notePlease be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.LNKD1_DE