IT Specialist

Position OverviewSupports IT operations, vendor governance, endpoint security (MFA/access reviews), and centralized asset documentation; contributes to M365, endpoint management, and office rollout projects while ensuring secure onboarding/offboarding and compliance.Key ResponsibilitiesWork with external IT vendors to support daily IT operations, service delivery, and issue resolution.Support IT initiatives and projects such as Windows Autopilot deployment, Mobile Device Management (MDM), Microsoft 365 migrations, endpoint management, and office rollouts from planning through execution.Document, operate, and continuously improve IT processes and control frameworks to enhance security, ensure compliance with ISO 27001 and PDPA requirements, and improve operational efficiency.Assist with employee onboarding and offboarding, user access provisioning, license management, and vendor coordination in accordance with established standard operating procedures (SOPs).Manage IT Asset Management (ITAM), including tracking hardware and software lifecycles, maintaining accurate inventory records, and supporting cost effective refresh planning.Requirements & SkillsBachelor’s degree in Computer Science, Information Technology, or a related field.Minimum of two years of hands‑on experience in IT support, IT operations, or IT asset management. Fresh graduates with relevant internships or practical experience are encouraged to apply.Good understanding of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.Experience working with external IT vendors or managed service providers is an advantage.Strong attention to detail with a structured, process‑driven approach and good documentation practices.Ability to follow established procedures while identifying opportunities for automation and continuous improvement.Good communication skills with a collaborative, team‑oriented mindset.