IT Support Analyst

The company fosters a collaborative, fast-paced, and agile work environment, where innovation, accountability, and continuous improvement are highly valued. You will be joining a tight-knit IT team that plays a critical role in supporting both local and international operations.General IT SupportProvide 1st and 2nd line support for laptops, smartphones, printers, and conferencing systems.Set up and configure end-user devices and manage secure offboarding.Track and resolve incidents using a ticketing system within defined SLAs.Maintain IT asset inventory and manage procurement with third-party suppliers.Support video conferencing systems and train users on new technologies.Participate in after-hours support and infrastructure updates as needed.Ensure clear communication of system changes and outages to staff.Application SupportAct as the central point of accountability for all systems and tools.Manage user access, permissions, and onboarding/offboarding procedures.Oversee core business applications such as Microsoft Business Central, LexisNexis Compliance Link, and DiXiO.Liaise with third-party SWIFT providers and internal stakeholders.Draft and maintain technology policies and ensure compliance with regulatory standards.Represent the technology function during audits and regulatory reviews.Monitor and remediate technology-related audit issues.Operational ResponsibilitiesDevelop and deliver monthly technology dashboards and KPIs.Implement and maintain IT General Controls across the environment.Act as the escalation point for security incidents and unresolved technical issues.Coordinate with cybersecurity, infrastructure, and local IT providers.Maintain confidentiality and support international offices as required.Some travel will be required periodicallyQualifications and Skills3+ years of experience in IT support, ideally within fintech.College-level education or equivalent professional training in IT.Strong knowledge of Microsoft 365, Azure AD / Entra ID, and Active Directory.Familiarity with SWIFT, ERP systems, and compliance tools.Experience with IT General Controls and technology audits.Proficiency in networking fundamentals and troubleshooting.Exposure to scripting (PowerShell preferred) and RMM tools.Excellent communication, organisational, and problem-solving skills.Ability to work independently and collaboratively in a fast-paced environment.Benefits and PerksCompetitive salary and performance-based incentives.Opportunity to work in a globally connected, high-impact IT environment.Professional development and training opportunities.Exposure to cutting-edge banking and compliance technologies.Supportive and inclusive team culture.Full-time office-based role in the Grand Cayman office.Occasional international travel and on-call support rotation.