IT Support Apprentice - 17-month Fixed Term Contract

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.The RoleAs an IT Support Apprentice, you will play an important role in supporting our customers by providing first-line IT assistance and ensuring day-to-day technology needs are met. You’ll gain hands-on experience across hardware, software, and cloud systems, while being fully supported through your apprenticeship training and by your colleagues.This is an excellent opportunity to launch your career in IT, with a clear progression pathway towards more senior technical roles upon completion of the apprenticeship.Duties & ResponsibilitiesCustomer SupportAct as the first point of contact for customer IT issues via phone, email, and ticketing system.Provide clear, friendly, and professional support to end users.Log, manage, and update support tickets to ensure timely resolutions.Technical SupportAssist with troubleshooting common IT issues including hardware, software, printers, and networks.Help configure and set up devices such as laptops, desktops, and mobile phones.Support users with Microsoft 365 applications and other workplace tools.Escalate complex issues to senior engineers where necessary.Learning & DevelopmentComplete all training modules and assessments as part of your Level 3 IT Support apprenticeship.Work alongside experienced engineers and mentors to develop practical skills.Contribute to the knowledge base by documenting solutions.Process & ImprovementFollow company policies and procedures.Learn how to work within SLAs and ITIL-aligned processes.Suggest ideas to improve customer experience where possible.Essential SkillsPassion for technology and problem-solving.Strong communication and teamwork skills.A willingness to learn and apply new knowledge.GCSEs (or equivalent) in English and Maths (Grade 4/C or above).Desirable SkillsBasic knowledge of IT hardware, Microsoft 365, or networking.Previous experience in a customer service or support role.An ambition to build a career in IT.Education & Qualifications GCSEs or equivalent (including English and Maths) required.What You'll Gain Gain practical knowledge of IT Support functions across a tech company Knowledge on establishing and diagnosing IT problemsOpportunities to install and configure hardware and softwareInformation Communications Technician 3 Qualification via Ginger Nut TrainingBenefitsAt Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.Employee benefits include:Birthday as a free day holiday.Social events run throughout the year.Free breakfast, snacks and drinks.Lunch provided Friday.Job Type: Fixed Term ContractEqual Opportunities & Diversity PolicyTechary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.Full details of Techary’s Equal Opportunity Policy are available upon request.