IT Support Engineer

BGTS is looking for a proactive and hands-on IT Support Engineer to join our growing team. In this role, you will be responsible for ensuring the smooth operation of workplace IT environments by supporting hardware, software, networks, and office equipment. If you enjoy troubleshooting, working closely with users, and maintaining reliable IT systems, we would love to hear from you.Key ResponsibilitiesInstall, configure, and maintain hardware and software required for business operationsSet up and support workplace hardware (PCs/laptops) and office equipment including printers, scanners, and copiersConfigure and administer Microsoft technologies including Windows, Office 365, Entra AD, Exchange, and IntuneDiagnose and resolve operating system and workplace-related issues locally and through remote toolsManage support requests, troubleshoot user issues, and provide effective solutionsPerform network troubleshooting to identify and resolve connectivity problemsWork with IT Service Management (ITSM) tools such as Jira and follow change management processesAnalyse IT processes, identify improvement opportunities, and support automation initiativesMaintain and update IT documentation and internal technical proceduresSupport IT operations for warehouses and hubs in different cities across Turkey, including ISP coordination and network infrastructure monitoringRequirementsMinimum 3 years of experience in IT support or IT administrationStrong experience with workplace hardware (PC/laptop), local networks, and office equipmentHands-on experience with Microsoft environments (Windows, Office 365)Experience with Azure administration, including Entra AD, Exchange, and IntuneGood understanding of networking fundamentals, switching, and routingExperience providing technical support to users, including VIP stakeholdersCertifications such as CCNA, MS-900, or ITIL (nice to have)Additional InformationThe role may require occasional travel to other cities in Turkey to support offices, warehouses, and hubs. All travel-related expenses will be covered.