IT Support / Help Desk

We’re looking for a dedicated IT Support / Help Desk Specialist to join our growing team here in Switzerland 🇨🇭!In this role, you’ll be the first point of contact for all IT-related inquiries — assisting users, resolving technical issues, and ensuring our systems operate efficiently. You’ll provide both remote and on-site support, troubleshoot hardware and software problems, and help maintain a reliable and secure IT environment.This position is perfect for someone who loves technology, enjoys supporting people, and thrives in a fast-paced, collaborative setting.What You’ll Do:Provide first- and second-level technical support to employees via phone, email, or ticketing systemDiagnose and resolve issues with hardware, software, networks, and peripheralsSet up and configure computers, mobile devices, and user accountsSupport IT infrastructure maintenance and updatesManage and document tickets, ensuring timely follow-up and resolutionCollaborate with IT teams on system upgrades and technology improvementsMaintain accurate inventory of IT assets and ensure compliance with security standardsAssist with onboarding and training of new users on IT tools and best practicesWhat We’re Looking For:1–3 years of experience in IT support, help desk, or system administrationSolid understanding of Windows/macOS environments, Office 365, and basic networking conceptsStrong troubleshooting skills and customer service orientationExcellent communication and problem-solving abilitiesFamiliarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow)Highly organized and able to manage multiple prioritiesRelevant certifications (CompTIA A+, Microsoft, ITIL) are a plusFluency in English; German or French a plus (merci & danke vielmal!)Why Join Us:🌍 Be part of an international, collaborative IT team in Switzerland 🇨🇭 💡 Work with modern tools and technologies in a supportive environment 🚀 Grow your technical expertise with ongoing training and certification support 📈 Play a key role in improving IT processes and user experience 💼 Competitive salary, flexible work options, and great benefitsIf you’re ready to deliver reliable IT support, solve problems efficiently, and make a real difference for users every day — we’d love to hear from you!👉 Apply now or reach out directly to learn more about joining our IT team.Danke vielmal & à bientôt! ✨#ITSupport #HelpDesk #TechSupport #SwitzerlandJobs #InformationTechnology #CustomerService #CareerGrowth #Troubleshooting #ITCareers #RemoteSupport