IT Support/Helpdesk

RequirementsHave 1-2 years of working experience in a similar positionBasic understanding of:Computer hardware (desktops, laptops, peripherals)Operating systems (Windows, Linux/macOS)Networking fundamentals (IP addressing, LAN/WAN, DNS, DHCP)Software installation and troubleshootingCloud services  is a plus (Azure, Exchange Online, MS365)Strong problem-solving and communication skillsWillingness to learn and work in a team environmentGood organizational and documentation skillsResponsibilitiesProvide first-level technical support to end-users on hardware, software, and networking issuesAssist in the setup, maintenance, and troubleshooting of desktop PCs, laptops, printers, and other office equipmentSupport user account creation and permission changes (Active Directory, email, etc.)Help maintain inventory of IT assets, software licenses, and documentationMonitor and escalate network or system alerts to senior ICT staff as neededInstall and update approved software and security patchesBenefitsFree lunch at the officeCompetitive salary & 13th salary100% probationary salary; fully compulsory insurancesAnnual premium healthcare and 24/24 personal accident insuranceAdditional healthcare insurance for family membersAnnual health check-upsFlexible working hours; up to 18 days off per yearLoyalty bonuses (additional annual leaves, travel vouchers, salary bonus)Free access to Udemy and ELSA speakFree kindergarten for staff’s kidsOnsite/business trips in Europe, US, or AustraliaAnnual company tripAbout usFounded in 2008, Axon Active is a Swiss-based software development company with over 15 years of successful business. Currently, we have 600+ employees working across 80+ teams and serving over 40 clients worldwide. Our offices are strategically located in Ho Chi Minh City, Thu Duc City (Dist. 9), Da Nang, and Can Tho, each providing innovative and modern workspaces.At Axon Active, we provide a professional and international working environment that values every team member's contributions. We offer numerous exciting job opportunities, along with competitive salaries and comprehensive benefits package. Additionally, each year, we send hundreds of our engineers on enriching business trips to Europe, the United States, and Australia. These opportunities not only enable our engineers to exchange cultural perspectives but also to share valuable experiences with experts from around the world.Our teams thrive on Agile methodologies, promoting individual responsibility and maximizing the potential of each member. Working at Axon Active, you will be empowered to set your own goals, self-assign your tasks, and take ownership of your work, all within a supportive environment that values work-life balance. We trust in your competence and sense of responsibility, your success is indeed our company's success.  Join the Axon Active Family NOW!Just fill out the form below, or send us your resume in English to job@axonactive.com If you have further questions, feel free to contact usTel: +84 28 7109 1234