IT Support (L1, 1st Line)

IT Service Desk Agent (English & Dutch speaking)We’re looking for a skilled and motivated IT Service Desk Analyst to be the first point of contact for technical support across our Dutch/English team located in Amsterdam Zuid. If you're passionate about solving problems, delivering excellent customer service, and working in a fast-paced international environment — we’d love to hear from you.Your RoleYou’ll provide Level 1 (1st Line) support for a wide range of software, hardware, network, and telecom issues. Using your technical knowledge and communication skills, you’ll help keep the business running smoothly by ensuring user issues are resolved quickly and efficiently.What You’ll DoAct as the single point of contact for IT support within our operating companies and subsidiaries.Respond to incoming calls, log tickets, and resolve issues using our service management tools and knowledge base.Provide support for hardware, applications, mobile devices, networks, and more.Take ownership of incidents and service requests — from initial contact to resolution.Escalate complex issues to specialist teams as needed.Follow ITIL-based service desk procedures and contribute to knowledge base improvements.Stay informed about our systems and services to effectively prioritise workload.What You’ll NeedFluent in English and Dutch — essential for supporting colleagues across the NL, UK & Ireland.Hands-on experience supporting Windows OS (365, 7 & 10), Active Directory, and mobile platforms (iOS, Android, Windows).Basic knowledge of:Access management tools (e.g. WSUS, SCCM)Network monitoring (e.g. PRTG)Antivirus and encryption managementUnderstanding of ITIL principles — certification is a plus.A proactive, analytical mindset with excellent problem-solving skills.A desire to learn and grow within a collaborative, international team.Degree or relevant professional experience in IT.