IT Support Lead

ABOUT THE JOB1. IT Infrastructure & ConnectivityEnsure stable Wi-Fi and network performance throughout the LAP factory.Monitor and maintain network uptime, proactively detecting and resolving connectivity issues.2. Physical Site & Systems MonitoringPerform regular on-site inspections to verify hardware conditions, cabling, and device functionality.Supervise the performance of key manufacturing systems such as CoLOS, Barcode Scanner, and Microsoft PowerApps.3. Systems Integration & Automation SupportDeliver first-level support for system integrations between manufacturing applications and platforms such as SAP, ASRS, and 3PLs WMS.Diagnose and resolve issues related to process flows, automation triggers, and data synchronization.Reprocess or resend EDI transactions when required to ensure uninterrupted business operations.4. Helpdesk & Incident ManagementLead the IT Service Operation team to provide efficient and timely user support.Manage the ticketing system, prioritize issues, and ensure incidents are resolved within defined SLAs.Escalate complex technical problems to second-level support teams or vendors when necessary.5. Team Leadership & Shift CoordinationPlan and manage 24/7 shift schedules to maintain continuous IT coverage.Mentor and train the team on troubleshooting methods, system management, and safety practices.6. Documentation & ReportingMaintain detailed documentation of system configurations, support workflows, and incident history.Prepare periodic reports on system performance, recurring issues, and potential improvement areas. ABOUT YOUBachelor’s degree in Information Technology, Computer Science, or a related field.Minimum 5 years of experience in IT operations, preferably in manufacturing or FMCG environments.Strong understanding of networking, system integration, and automation technologies.Hands-on experience with manufacturing applications such as CoLOS, Barcode Scanner, and Microsoft PowerApps.Proven leadership, communication, and problem-solving abilities.Comfortable working in a 24/7 operational setup, including night shifts when required.Proactive and analytical mindset with the ability to drive operational excellence.Strong communication and stakeholder management skills.Collaborative approach with a focus on continuous improvement.Good command of english is advantage.WHY AMARIS?Competitive salary and 13th-month salary14+ annual leaves per yearPremium healthcare insurance, starting from your probation periodProject reviews and yearly performance appraisalsAnnual company tripsTeambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)International team with flexible working timeTailor-made career pathTechnical workshops and training coursesMobility: Opportunities to be on-site abroad in our offices in over 60+ countriesEqual OpportunityAmaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.