IT Support Specialist

MissionThe IT Support Specialist provides a high-quality IT Service to stay competitive in an increasingly interconnected world. Atlas Copco´s digital journey continues, to enable us to run business at full speed. This position reports to the IT Manager in IndiaJob DescriptionThe main responsibilities are:Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requestsImage, deploy, upgrade and refresh PCs and manage assetsAdministrate and solve incidents assigned to the local on-site supportManage IT Assets using Service now for any changes pertaining to assets allocated to location usersCapture all demands coming up from various business units and take it up internally with respective stakeholders for delivering them back to business within stipulated timeShould follow up with all the stakeholders for completing the assigned tasks and demands in timeTimely response to the communications received from business users pertaining to User’s requests or IT issuesParticipate in small to medium size IT Infrastructure projectsParticipate in all Local and Global IT RolloutsProvide hands on support to Infrastructure team with servers, storage, backup, network, telephony and infrastructureAdvise customers and users on their IT needs and best practicesEstablish and maintain strong relationships with local businessProvide local subject matter expertise regarding processes, technology, organization and business Continuous development and improvement of On-Site Support service delivery Continuous focus on customer satisfaction, compliance and standards Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service ManagementTeam up with your peers at other locations in case of cross functional support is requiredNeed to have experience about the basic configuration of various PLM tools like Enovia, Autodesk Inventor, AutoCAD, Vault & Windchill PLM systemsBasic knowledge of Servers configuration, backup, Data Center infra, Networking, switching, LAN , WANTo succeed, you will needWe encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.Skills & Experience RequirementExtended experience of successfully delivering IT services supportProven track record of cultural awareness while collaborating with peers in the other regions.Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)Excellent in collaboration with colleagues and all internal and external stakeholdersEducational RequirementsUniversity degree or equivalentCertification within ITIL (Foundation) is a benefitFluency in English, spoken and written is a mustPersonality RequirementsA customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectationsA team player and natural diplomat who interacts and unites team members, customers, all stakeholdersA methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promiseA resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiencyAn innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)Open-minded with a global mindset, curious to understand and learn new perspectivesA person who complies with our DNA => Commitment – Interaction – InnovationIn return, we offerCulture of trust and accountabilityLifelong learning and career growthInnovation powered by peopleComprehensive compensation and benefitsHealth and well-beingDrive your Career, Explore Opportunities, Realize your Passion . . .We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive benefits programs.Start your journey today!Job locationPuneContact informationTalent Acquisition Team: Tejashri PhapaleUniting curious mindsBehind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.