IT Support Specialist Tier 2.5 (MSP)

IT Support Specialist Tier 2.5 (MSP)Step into a role where every day brings new challenges, new technologies, and real impact. As an IT Support Specialist with a fast-growing Managed Services Provider, you’ll be the trusted partner keeping clients’ systems running seamlessly — from desktops to servers, networking to cloud solutions — across a diverse range of small and mid-sized businesses.This is more than a help desk role — it’s a launchpad for your technical career. You’ll handle escalated issues, assist with project implementations, and collaborate closely with senior engineers who are invested in your development. Our team thrives on learning, mentorship, and shared problem-solving, so you’ll always have the opportunity to expand your skills and take on new challenges.At the same time, we’re passionate about the client experience. Our engineers don’t just fix problems — they deliver white-glove service that builds trust, reliability, and long-term relationships.IT Support Specialist Tier 2.5 Responsibilities:Administer & support Microsoft 365, SharePoint, Intune, ExchangeAdminister, maintain, and monitor Windows ServersConfigure and troubleshoot networking equipment (Cisco, SonicWALL, Fortinet, etc).Administer VMware & HyperVAdminister & support Microsoft Azure Entra ID & Azure VM'sAssist senior engineers with cloud migrationsIT Support Specialist Tier 2.5 Requirements:3+ years of MSP experience REQUIRED5+ years of IT experienceStrong knowledge of Windows 10/11, Windows Server, and Microsoft 365.Mid-level- advanced experience with Microsoft 365, SharePoint, Exchange, and IntuneExperience supporting and configuring firewallsExperience supporting Azure VM's & Entra IDA positive, service-first mindset and excellent communication skills.IT Support Specialist Tier 2.5 Salary & Benefits:$65,000-$80,000401(k) with matchHealth/dental/vision, life insurancePaid Time Off to rechargeGrowth opportunities in a thriving MSP environmentIf you’re ready to join a collaborative team where your expertise matters and your career can grow, apply today.