IT Support System Analyst ( ITSM )

Overview: We are seeking a proactive and detail-oriented IT Systems Support Analyst to support and maintain procurement and supply chain applications. The ideal candidate will have experience with platforms such as Smart GEP or SAP Ariba, combined with a strong foundation in application support and IT service management (ITSM).Key Responsibilities:Provide day-to-day support and troubleshooting for procurement and supply chain systems.Manage incidents, requests, and changes following ITIL/ITSM best practices using ServiceNow.Coordinate testing, validation, and deployment activities with cross-functional IT and business teams.Collaborate with procurement and supply chain stakeholders to understand business processes, resolve issues, and recommend improvements.Participate in the software development lifecycle (SDLC), focusing on system stability, optimization, and continuous improvement.Maintain clear documentation for configurations, issue resolutions, and standard operating procedures.Qualifications:Proven experience supporting vendor or SaaS applications (preferably Smart GEP or SAP Ariba).Strong understanding of ITSM frameworks including Incident and Change Management.Hands-on experience with ServiceNow for managing incidents, tasks, and changes.Excellent coordination, communication, and problem-solving skills.Ability to work collaboratively with both technical teams and business stakeholders.Preferred: Familiarity with procurement and supply chain workflows, including requisitioning, sourcing, and invoicing processes.Preferred Background:2–4 years of experience in application support or IT systems analysis.Experience in enterprise procurement or supply chain environments.Knowledge of integration and data flow between ERP systems (e.g., SAP, Oracle) and procurement platforms.💼 Why Join Strategic Staffing Solutions (S3)?✅ Full-Time Permanent Employment✅ Competitive Salary Package✅ Hybrid Work Setup: Ayala Makati (2 Days Onsite / 3 Days Remote)✅ HMO Coverage: Up to 500K✅ Leave Credits: Prorated, applicable on first day✅ FIXED WEEKEND OFF✅ PAID HOLIDAYS✅ Government Benefits✅ 13th Month Pay✅ Team Building Activities