IT Support Technician I

Job SummaryWebstaurantStore, a division of Clark Associates, is seeking motivated entry-level IT professionals to join our team in Smoketown, PA. As an IT Support Technician, you’ll gain hands-on experience in a fast-paced environment, working alongside seasoned IT experts. In this role, you’ll provide technical support to employees across the company, troubleshooting hardware, software, and network issues to keep operations running smoothly.Applicants must be able to commute to our Smoketown, PA office. A hybrid in-office/work from home schedule is available after an initial training period.ResponsibilitiesProvide technical support to end-users via phone, email, and in-person.Assist in troubleshooting and resolving hardware, software, and network issues.Create and manage user accounts and permissions.Assist with the setup and deployment of new equipment.Document and track support requests and resolutions.Participate in IT projects and contribute to their successful completion.Maintain a high level of customer service and professionalism.Physical RequirementsWork is performed while sitting/standing and interfacing with a personal computer.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires occasional bending, squatting, crawling, climbing, and reaching.Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.ExperienceNo prior experience required; relevant experience is a plus.EducationThis role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsBasic understanding of computer hardware, software, and networking concepts.Strong problem-solving and analytical skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Eagerness to learn and adapt to new technologies.Exceptional attention to detail and accuracy.Company OverviewThe foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.BenefitsMedicalVisionDentalPTOPaid Maternity LeavePaid Parental LeaveLife InsuranceDisabilityDependent Care FSA401(k) matchingEmployee Assistance ProgramWellness IncentivesCompany DiscountsAT&T & Verizon DiscountBonus OpportunitiesAccident InsuranceCritical Illness InsuranceAdoption AssistanceAvailable at HQ Locations OnlyOn-Site Fitness CentersDog-friendly Offices