IT Support Technician (Level 1-3)

Company DescriptionNetwork Office Sunshine Coast is a leading provider of IT services and solutions on the Sunshine Coast. With a focus on client satisfaction and innovation, we strive to deliver exceptional technology support to businesses of all sizes. Join our talented team and be a part of our continued growth and success. The opportunityJoin the dynamic team at Network Office Sunshine Coast as an ICT Technical Officer - Level 2-3. In this full-time role, you will be responsible for providing high-quality IT support and technical services to clients across the Sunshine Coast region.Key responsibilitiesRespond promptly to IT support requests and troubleshoot a variety of hardware and software issuesProvide first-line technical assistance and guidance to users on the use of computer systems, applications, and peripheralsPerform routine maintenance and updates on IT systems, ensuring optimal performance and securityAssist with the installation, configuration, and testing of new IT equipment and softwareMaintain accurate records of all support activities and ensure timely resolution of issuesCollaborate with the wider IT team to identify and implement process improvementsContribute to the development and delivery of IT training to end-usersWhat we're looking forRelevant technical qualifications in Information Technology or a related field1-3 years of experience in a similar IT support or helpdesk roleStrong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issuesExcellent communication and interpersonal skills to effectively liaise with users at all levelsSolid understanding of operating systems, software applications, and hardware troubleshootingFamiliarity with IT security best practices and data backup/recovery proceduresWillingness to learn and stay up-to-date with emerging technologiesWhat we offerCompetitive salary and bonus opportunitiesComprehensive training and ongoing professional developmentFlexible work arrangements and a supportive team environmentOpportunities for career advancement within a growing organisationGenerous employee benefits, including health and wellness initiativesApply now for this exciting opportunity!