IT/Tech Support Engineer - Canva Sydney Campus, On-site

Job DescriptionJoin the team redefining how the world experiences design.Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. This role is primarily onsite at our Sydney Campus, with an expectation to be in the office 3–5 days per week.What You’d Be Doing In This RoleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.Provide AV support for Canva events across Sydney / ANZ, including gathering technical requirements and partnering with stakeholders to ensure seamless execution.Provide on-site & remote tech support to Canvanauts at our Sydney office.Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment.Support management of Canva assets including maintaining accurate records, procurement, provisioning and management.Support with the onboarding and offboarding of Canvanauts across ANZ.Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across ANZ.Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.Proactively use AI and automation to enhance personal productivity and contribute to team efficiency.You're probably a match ifYou excel at delivering exceptional customer service and supporting users on-site.You have experience in supporting a variety of in-person, hybrid and remote events using video, audio & collaboration technology.You are skilled in supporting MDM-managed Apple/Mac hardware in an enterprise environment.You are experienced in administering and supporting tools such as Canva, Google Workspace, Okta, Jira, Confluence, Slack, and Zoom.You are confident managing employee onboarding and offboarding, including access provisioning/de-provisioning and hardware logistics.You are adept at supporting office infrastructure, including networking, meeting rooms, event spaces, and printers.You are experienced in managing hardware assets, engaging with vendors, maintaining records, and overseeing distribution.You have strong verbal & written communication skills, including contributing to user & technical documentation.You thrive in managing multiple, competing tasks and priorities with ease.You are comfortable working as part of a globally distributed team.You have hands-on experience using AI in your work to drive greater impactAbout The TeamCanva is seeking a highly motivated IT / Tech Support Engineer to join our Sydney team to support Canvanauts to do the best work of their lives! It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team.We're looking for someone who's passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment. This role is primarily onsite, with an expectation to be in the office 3–5 days per week.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.Here's a Taste Of What's On OfferEquity packages - we want our success to be yours tooInclusive parental leave policy that supports all parents & carersAn annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & moreFlexible leave options that empower you to be a force for good, take time to recharge and supports you personallyCheck out lifeatcanva.com for more info.Other Stuff To KnowWe see AI as a powerful amplifier of creativity and technology at Canva.We’re evolving how we assess AI skills in our Technology hiring experience - you’ll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side. Your recruitment partner will walk you through what to expect.We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!Please note that interviews are conducted in our Sydney Campus and virtually.