IT Technical Support (Middle)

RequirementsTechnical SkillsKnowledge of computer hardware, software, and operating systemsUnderstanding of networking and security systemsExperience working with hardware, software, and network systemsProficiency in using computers and various software packagesCommunication SkillsExcellent verbal communication skillsAbility to explain complex technical information in a clear and accessible wayEmpathy, patience, and the ability to manage user expectationsAbility to communicate effectively with users of all technical levelsProblem-Solving SkillsStrong analytical and troubleshooting abilitiesAbility to identify root causes of technical issuesCapability to develop and implement effective solutionsAbility to break down complex technical problems into manageable componentsJob DescriptionInstall and configure PC/laptop assets at each siteInstall and configure printers and scanners at each siteInstall and configure network devices such as switches and wireless access points at each siteInstall and implement software and applications according to company standardsSet up and maintain video conferencing systems at each siteManage IT equipment vendors at each siteSet up user email accounts at each siteMonitor, maintain, and coordinate internal and external network connections (LAN, WAN, Internet)Conduct socialization/training on the job request ticketing system at each sitePrepare and update reports to superiors regularlyQualificationsMinimum Bachelor’s Degree (S1) in Information Systems, Information Management, Informatics Engineering, Computer Science, or Computer EngineeringMinimum 2 years of experience in IT Technical Support or Helpdesk rolesFamiliar with Office 365, Windows OS, Microsoft Office, Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS)