IT Technician Level 2

Schedule: Monday - Friday (05:00 AM - 02:00 PM PHT)What are we looking for?Skills RequiredDesktop SupportWindows Server and exposure to Active Directory ManagementMicrosoft Exchange / Exchange Online exposureOffice 365 office suite exposurePrinters (Setup & Configuration)Basic understanding of networksWhat will you do?This is a full-time oƯshore Level 2 support position working closely with our Australian engineering team.You will handle Level 2 tickets, troubleshoot complex incidents, configure systems, and support Microsoft 365, Windows environments, servers, networking, Azure, and modern security tooling.Work fast and manage multiple tickets efficientlyEnter time accurately and consistently (ConnectWise Manage)Follow processes and documentation in a structured ISO 27001 environmentTroubleshoot confidently with minimal supervisionCommunicate clearly with clients and internal teamsTake ownership of tasks and see them through to completionEscalate issues correctly when requiredDeliver high-quality, reliable work under pressureJOIN CONNECTOS NOW! ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.#JoinConnectOS #ConnectOSCareers #ConnectOSNonTechEqual Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.