IT & Web Support Intern

Minimum QualificationsActive student (Diploma/Bachelor's degree) majoring in Informatics Engineering, Information Systems, Computer Science, or a related field.Available to undertake an 3 months internship programHas a fundamental understanding of computer hardware components (PC/Laptop) and peripheral devices (printers, scanners).Understands the basics of operating systems (especially Windows) and standard office applications (e.g., Microsoft Office).Possesses basic knowledge of computer networking (LAN, WiFi, IP Address concepts).Familiar with and has previously used the WordPress dashboard.Understands how to create, edit, and publish content (posts and pages).Possesses good communication and friendly service skills (for handling users).Has a strong willingness to learn and is proactive in finding solutions.Job DescriptionAssist in handling user support requests (helpdesk) related to hardware, software, and network issuesPerform installation, configuration, and updates of computers and standard company applicationsAssist in troubleshooting device issues (PCs, printers, scanners, and other peripherals)Support in recording and managing IT asset inventory (hardware and software)Prepare reports on IT support activities and troubleshooting resultsAssist in deployment and initial configuration of new devicesSupport management of the company’s internal or external websites based on WordPressPerform installation, configuration, and updates of plugins/add-ons as neededSupport blogging activities such as content uploading, layout optimization, and basic SEO setup on WordpressAssist in troubleshooting errors related to themes, plugins, or database connections