Italian-Speaking Content Moderator - On-Site in Lisbon, Portugal

Join our dynamic and international team in Lisbon, Portugal, as an Italian-Speaking Content Moderator. In this crucial role, you will be the frontline guardian of our digital community, ensuring that all user-generated content on our platform for the Italian market adheres to our high standards of safety, policy, and compliance.This is an on-site role based in our vibrant Lisbon office, offering a competitive package and excellent career growth opportunities.Key ResponsibilitiesAs a Content Moderator, your daily duties will involve:Content Review and Decision-Making: Meticulously review, analyze, and process high volumes of user-generated content (including text, images, and video) posted in Italian to ensure strict compliance with established community guidelines, terms of service, and legal requirements.Policy Enforcement: Accurately identify and take appropriate action on content that violates policies, such as hate speech, graphic violence, spam, misinformation, and other inappropriate material.Case Escalation: Escalate complex, ambiguous, or highly sensitive content cases to senior specialists, policy teams, or legal departments when necessary, providing clear and detailed documentation.Quality and Efficiency: Work efficiently within defined service level agreements (SLAs) while maintaining a high standard of accuracy in all moderation decisions.Continuous Improvement: Stay up-to-date with changes in platform policies, regional cultural nuances, and content trends. Provide valuable feedback to improve moderation processes and guidelines.Documentation: Maintain accurate records of content moderation activities, decisions, and outcomes for transparency and auditing purposes.Essential RequirementsLanguage Fluency: Fluent/Native level proficiency in Italian (C1/C2), both written and verbal, is mandatory.English Proficiency: Proficiency in English (minimum B2 level) is required, as training and internal communication will be conducted in English.Location: Must be willing to live and work on-site in Lisbon, Portugal.Work Schedule: Full availability to work in 24/7 rotative shifts (8 hours per day, 5 days per week) from Monday to Sunday. This includes evenings, nights, and public holidays on a rotational basis.Attention to Detail: Exceptional attention to detail, strong analytical, and critical-thinking skills to make nuanced, split-second decisions.Resilience: High level of emotional resilience and professionalism to handle exposure to sensitive, disturbing, and graphic content with discretion.Desirable Attributes (Good to Have)Prior experience in Content Moderation, Trust & Safety, Customer Service, or a related field is a plus, but not a strict requirement as comprehensive training will be provided.Familiarity with various social media platforms, online communities, and internet culture.What We OfferWe believe in supporting our employees with a comprehensive and competitive benefits package:Competitive Salary PackageFull-Time Employment ContractProvided Equipment: All necessary work equipment will be supplied by the company.Financial Allowances:Generous Meal AllowanceTransport AllowanceHealth & Wellness: Comprehensive Health Insurance from day one.Relocation Support: A dedicated Relocation Package to help with your move to beautiful Lisbon.Professional Development: Excellent Career Growth opportunities within a fast-paced, global organization.Dynamic Work Environment: Work in a modern office in the vibrant, multicultural city of Lisbon, alongside a truly diverse and engaging international team.How to ApplyIf you are a fluent Italian speaker with a passion for online safety, a keen eye for detail, and are ready for an exciting career in Lisbon, we encourage you to apply today!Join us in our mission to protect and enhance the user experience for millions across the Italian market!