Italian Speaking Customer Service for Transportation Company - Remote in Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you!Key ResponsibilitiesHandle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in ItalianProvide detailed information about routes, pricing, and available transportation optionsAssist customers with managing their reservations, making changes, and resolving issues promptlyDocument customer interactions accurately in the CRM system for record-keeping and follow-upCollaborate with operational teams to address customer concerns effectively and ensure quality service deliveryStay informed about industry trends and company updates to provide accurate information to customersRequirementsFluency in Italian (both written and spoken) is essential; knowledge of Greek and/or English is a plusPrevious experience in customer service, particularly in the transportation or travel industry, is preferredExcellent communication and interpersonal skillsAbility to resolve customer complaints efficiently and maintain a positive attitudeStrong organizational skills and the ability to manage multiple inquiries simultaneouslyFamiliarity with CRM software and general computer applicationsWillingness to work flexible hours, including weekends, as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..