Japanese Customer Service Specialist

Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;Timely feedback on the problems existing in the process, collect and sort out problemsStrong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;Able to adapt to shift work. / Able to adapt to long night shift work.Good logical thinking ability, able to judge the real needs of users;Japanese and English fluency is required. Chinese is a plusEnthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;Effectively adjust communication methods and styles according to different objects;Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;Good learning ability, good at discovery and self-summarization;Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service.