Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business. About UsWith spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday. Whether it's a family getaway or a romantic weekend, it serves as the perfect base for bringing you closer to the wild than ever before. About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Monarto Safari Resort team, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests. About The RoleUnder the direction and guidance of the Front Office Manager, you will lead and oversee all aspects of Front Office, to deliver a unique and exceptional guest experience at Monarto Safari Resort. You'll play an integral part in opening our luxury safari tents in 2026. Your tasks will mostly involve:
Providing high quality guest service by managing guest experiences and hotel operationsPrioritising workload including task allocation to ensure your team deliver memorable experiencesDeveloping your team's skills to drive results that positively impact on hotel performanceHaving authentic conversations with guests to resolve issues, queries or concernsBeing first point of contact for any critical emergency situationsAbout YouThe successful candidate will have:
Duty Manager experience in a hotel setting with a passion for delivering excellent guest servicesKnowledge in NewBook is desirable but not essentialExcellent communication & problem solving skillsHold a valid visa with the right to work in AustraliaFirst Aid and basic CPR certificationResponsible Service of Alcohol CertificateAvailability to work evenings, weekends and public holidaysWhat We OfferOpportunities for career progressionJourney Beyond group discountsDiscount on hotel accommodation & food and beverage offeringsEmployee Assistance ProgramHow To ApplyIf you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Apply now. Join us!
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