JR IT HELPDESK SUPPORT

REF. JOB OFFER DEDICATED TO APPRENTICESHIP/APRENDISTATO PRFESSIONALIZZANTEAbout the CompanyIRBM is a scientific contract research organization (CRO) that stands at the forefront of drug discovery, leveraging a single, unified research facility, located in Pomezia (Rome), Italy, to accelerate team-based breakthroughs and improve efficiencies from initial concept to pre-clinical candidate. With a history of contributing to several approved drugs, and its own internal pipeline of oncology and other therapeutic assets, IRBM is powered by deep collaborations and decades of expertise from leading global institutions. Our comprehensive in-house capabilities assist partners in achieving key milestones and progressing towards clinical readiness, positioning IRBM as a major player in driving innovation in the pharmaceutical and biotech fields. IRBM Group also has a GMP – certified Contract Development and Manufacturing Organization (CDMO), ADVAXIA Biologics. ADVAXIA is authorized to produce investigational medicinal products by the Italian National Regulatory Authority (AIFA) and is compliant with the FDA and EMA regulatory guidelines.About the RoleIRBM is looking for a Jr IT Helpdesk to join the T Department office based in Pomezia. The ideal candidate will be smart and motivated, willing to challenge him/herself every day and will thrive in a collaborative environment. The candidate will be the first point of contact for users requiring technical support. The role involves managing and resolving basic IT issues, ensuring efficient and customer-focused service.ResponsibilitiesProvide first-level technical support using the ticketing system to log and track support requestsDiagnose and resolve issues related to hardware, PC software (primarily Windows), printers, telephony, network, and user accountsConfigure devices for new users (roll-in) and manage decommissioning (roll-out)Register and manage company assets using a dedicated management systemEscalate complex issues to the second level of supportWork on Active Directory for account management (unlock/reset passwords)Collaborate with the IT team to improve processes and technical documentationInstall and configure workstations and peripheralsQualificationsDiploma or degree in IT or technical fieldRequired SkillsKnowledge of Windows Client operating systems (7/10/11) and Microsoft 365 toolsGood organizational and prioritization skillsGood communication and customer service skillsPreferred SkillsFamiliarity with ticketing tools (e.g., ServiceNow, Zendesk) is preferredPrevious experience as a Help Desk/Level 1 IT support provider on office devices is preferredBasic knowledge of Microsoft domains is preferredfluent in italian ( both written and spoken)Good English language skills We thank all applicants for their interest, candidates selected for interviews will be contacted.IRBM considers all qualified applicants without discrimination, including on the basis of race, gender, age, disability, gender identity or expression, national origin, religion, sexual orientation, or other protected classes. We nurture an inclusive culture where everyone can show their full potential and enjoy a fulfilling career.