Judicial Coordinator DIGI

At DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping connectivity with every initiative.To support us in this mission, we are currently looking for a Judicial Coordinator. Are you the one we’re looking for? Keep reading!Join us as a Judicial Coordinator where your knack for navigating administrative intricacies and ensuring impeccable data handling will shine!Mission:As a Judicial Coordinator, you will handle requests from the judicial authorities, the intelligence and security services and the emergency services providing on-site assistance. You will report to the legal team and closely collaborate with the network and customer care departments.Key Responsibilities:Support criminal or legal Investigations: Provide crucial support to judicial authorities, ensuring adherence to legal standards and ensuring accurate data identification, interpretation and flow.Emergency Assistance: Support the emergency services assisting the population in case of crisis, fulfil legal obligations.Abuse and other Complaint Resolution: Investigate potential abuse complaints, collaborating with relevant stakeholders to implement effective solutions and liaise with authorities if necessary. Also assist other departments to resolve complaints, including Mediation Services in complaint resolution.Privacy Compliance: Assist with or conduct GDPR investigations, address internal/external privacy complaints, and ensure integrity in data handling processes.Process Improvement: Propose procedural enhancements based on expertise, stakeholder feedback, and industry trends, contributing to operational excellence.Data Monitoring and Project Support: Monitor data flows, actively contribute to testing projects, and identify operational needs for continuous improvement.Problem Solving:Proactively manage operational processes, handle warrants, and ensure compliance within prescribed deadlines.Drive quality improvements through proactive analysis and modification of existing processes.Collaborate with internal/external stakeholders to stay abreast of industry developments and enhance service quality.Impact:Assist judicial authorities in their tasks of conducting criminal investigations, managing emergency crisis or lost people search Positively influence business outcomes by ensuring legal compliance and mitigating risks.Contribute to revenue generation through effective support to authorities.Uphold brand image and customer trust by addressing fraud cases and privacy concernsContacts/Interpersonal Skills:Serve as a 24/7 point of contact for various stakeholders, fostering effective collaboration and communication.Engage with internal departments, legal authorities, emergency services, and external partners with tact and professionalism.Demonstrate empathy and resilience in emotionally challenging situations.Spearhead administrative, operational, and analytical efforts, ensuring seamless management of court records, privacy concerns, and abuse reports with precision and timeliness.Must Haves Qualities & Talents:Proficient either in telecom networks or legal frameworks, processes, with a knack for adapting to evolving landscapes.Ability to make independent, well-justified decisions and articulate them effectively.Analytical prowess to handle diverse inquiries and propose innovative solutions.End-to-end thinking and commitment to process optimisation.Availability for varied work hours and readiness to handle confidential information with integrity.Bachelor's degree or equivalent experience with 3-5 years in the Telecom industryFluent in Dutch and French, English is a plus.Telecom sector experience.Ability to thrive in a high-pressure environment with integrity and adaptability.Affinity with laws and regulations is a plus.What We Offer:At DIGI you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees.We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market.A role with evolving responsibilities over time, growing in ownership and impact, and the opportunity to learn within a supportive, ambitious, and multicultural team.Next to this, we also offer a wide range of benefits, including:Full-time permanent contract.Competitive compensation with an extensive package of fringe benefits, such as meal vouchers (€8/day), eco vouchers, health insurance, year-end premium, net expense allowance.An exceptionally contemporary workplace, where we prioritize a warm and people-centric atmosphere, ensuring that your daily experience takes centre stage.You work 40 hours per week. But they really fly by here! And as a result, you get an extra 12 days off per year if you work full-timeCurious For More?Do you feel addressed by our company and are you ready for a unique experience? Then apply for this vacancy today!