About Jumia: Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.
Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. The Project Excellence Manager will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain Team in Ghana. What you will be doing: Project Management: Ensuring pre-scope project plan is communicated to all project stakeholders together with their individual responsibilities.
Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitoredCo-coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the projectConducting or contributing to post implementation reviews and identifying any lessons learned. Feeding carry-forward items back into the program planBusiness Intelligence: Providing expertise in understanding and using Jumia Supply Chain data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
Creating KPIs and implement simple systems for performance measurements and growth. Designing granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes. Using Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency. Service Request: Developing and improve new and existing processes for resolving customer and vendor issues. Resolving all escalated issues end-to-end across Supply ChainAssigning all non-compliance related issues to each defaulting department and ensure proper actions are taken. Managing all emergency related logistics issues which could lead to non-satisfaction of the customer. E. g.
, Theft, Accidents, Confiscation of packages & weather obstruction. Informing and liaising with In-house and 3rd Party teams to resolve discovered problems. Analyzing and documenting all customer / seller complaints to prevent future occurrences of past problemsProcess Control: Responsible for any mismatch of packages and all exception handling for packages in transit and at different hubs)Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey. Training all the in-house/ out-house teams for any new / existing processes for smooth operationsAuditing SOPs vs on-ground processes and improving on deficienciesQueue Management:
Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit. Monitoring the queues closely to identify anomalies thus improving performanceOverseeing daily Reporting on Incidents/Change/Problem tickets and SLA statusUpdating the incident categorization matrix based on evolving business complexity. Overall Point of Contact for End to End package/ item handling by Jumia Ghana Supply Chain teamWhat we are looking for: Bachelor's Degree from an accredited university; Degree in Engineering, Operations, Supply ChainProficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc. Minimum 8 years-total experience in supply chain, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is requiredDemonstrated success in cross-functional, global project/program execution. Process oriented, well-organized with a high level of attention to detailExcellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action. Good Knowledge of the Logistical Operations in the local market is a plus.
Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams. Deadline for applications: 30-09-2025Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional LeadWe Offer:
A unique experience in an entrepreneurial, yet structured environmentA unique opportunity of having strong impact in building the African e-commerce sectorThe opportunity to become part of a highly professional and dynamic teamAn unparalleled personal and professional growth as our longer-term objective is to train the next generation of leadersPlease ensure to only apply for jobs with Jumia through our official website. Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
