Junior Complaint Handling Specialist

About UsGlobal Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. They include support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and valuelong-term partnerships that allow our customers, and our team to grow together.Currently we are looking for a motivated person to join our growing and dynamic team on the position of Junior Complaint Handling Specialist.Your responsibilities will be to:Deliver clear, professional, and empathetic responses to customer and ADR complaints, ensuring a positive customer experience even in challenging situations.Accurately document all complaint-related activities to maintain detailed case histories and support effective resolution tracking.Collaborate across departments (Support, Payments, Anti-fraud, Compliance) to streamline complaint workflows and reduce potential risks.Assist in monitoring complaint trends and recurring issues, helping to develop preventive measures and enhance customer satisfaction.Escalate complex or high-risk complaints to senior specialists or management in line with internal protocols.Support continuous improvement by contributing ideas to optimize complaint-handling processes and procedures.Stay up to date on company policies, procedures, and products to provide informed and consistent resolutions.Compile structured reports summarizing complaint data and trends for internal team use and management review.Requirements:University degree in Economics, Law, Finance, Accounting, or related field (considered a strong advantage).Excellent command of English – both written and verbal.1+ year of experience in Customer Support or a related position.Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.Proficiency in MS Office tools; familiarity with CRM and ticketing platforms is an asset.Excellent logical thinking and analytical skills with the ability to detect trends and anomalies.Strong sense of ownership, accountability, and attention to detail.Well-organized and capable of multitasking in a fast-paced environment.A proactive attitude toward learning and continuous improvement.What we offer:Competitive remuneration package and social benefits;Standard working hours from 9:00 to 18:00 o'clock;Friendly and young work environment within an inspiring team of professionals;Strong professional training and regular training sessions in order to enrich your knowledge;20 days annual leave;Health Insurance from the very first month;Free snacks and beverages in the office and Happy Hour on Fridays;Food and Birthday gift vouchers, Newborn bonus;Multisport or CooFit card;Team-building events and activities;Great location in Office Park Plovdiv, Blvd Svoboda 65.If you are interested, please send us CV in English.All applications will of course be treated in the strictest confidentiality.Only the short-listed candidates will be contacted