Junior Customer Service Agent

Job SummaryJoin our team as a Policy Servicing Specialist where you will utilize your expertise in Life and Annuities Insurance to manage and enhance policy servicing processes. With a focus on accuracy and efficiency you will play a crucial role in ensuring client satisfaction and operational excellence. This position requires proficiency in MS Office and strong communication skills in English.ResponsibilitiesManage and process policy servicing requests efficiently to ensure timely resolution and client satisfaction.Collaborate with cross-functional teams to streamline policy servicing operations and improve workflow efficiency.Utilize MS Office tools to maintain accurate records and generate reports for policy servicing activities.Communicate effectively with clients and stakeholders to address inquiries and provide policy-related information.Analyze policy data to identify trends and opportunities for process improvements.Ensure compliance with industry regulations and company policies in all policy servicing activities.Provide support in the development and implementation of new policy servicing procedures.Assist in training and mentoring junior team members to enhance their skills and knowledge.Contribute to the continuous improvement of policy servicing processes through feedback and innovative ideas.Monitor and report on key performance indicators to track the effectiveness of policy servicing operations.Coordinate with the IT department to resolve any technical issues related to policy servicing systems.Participate in regular team meetings to discuss progress challenges and strategies for improvement.Support the companys mission by delivering high-quality policy servicing that positively impacts clients and society.QualificationsDemonstrate proficiency in MS Office applications to perform daily tasks efficiently.Possess strong knowledge and experience in Life and Annuities Insurance to handle complex policy servicing scenarios.Exhibit excellent communication skills in English both written and spoken to interact with clients and colleagues effectively.Show attention to detail and accuracy in managing policy data and documentation.Display problem-solving skills to address and resolve policy servicing issues promptly.Have the ability to work collaboratively in a team-oriented environment.