Junior Customer Service Representative (Remote, Estonia-based)

Company DescriptionInnerCamp is a global school of integrative healing blending science, psychology, and ancient wisdom into a structured, modern approach to holistic education. Through its Holosomatic® certified training in Breathwork, Bodywork, Energy, Tantra and Self-Healing, InnerCamp provides facilitators and therapists with evidence-based tools that support safe, grounded, and lasting transformation. With a strong focus on trauma-informed practice and high professional standards, InnerCamp has impacted over 2,500 facilitators and 100,000 individuals worldwide.Role DescriptionWe’re looking for a Junior Customer Service Representative with strong Virtual Assistant skills – someone reliable, organised, and genuinely caring about people’s experience. You’ll be the first point of contact for our students and clients, ensuring communication is clear, efficient, and supportive. Alongside customer service, you’ll support our internal operations with administrative and coordination tasks that help the team run smoothly. This role is ideal for someone who enjoys structure, communication, problem-solving, and wants to grow within an international company that values both professionalism and genuinely cares for people.📍 Important note: This is a full-time remote position for candidates based in Estonia only.Key ResponsibilitiesCustomer ServiceCommunicate with customers via email, chat, phone, video calls and social media, following company guidelinesProvide clear and accurate information about programs, events and policiesTrack, manage and follow up on customer requests, ensuring timely resolutionMaintain organised records of all interactionsSupport students with technical and account-related issues (login, payments, access, etc.)Identify recurring issues and share insights to improve customer experienceVirtual Assistant SupportManage and organise documents, files and spreadsheetsSupport coordination of online and onsite eventsMaintain and update databases, CRM systems and internal platformsAssist with reports and daily operational workflowsUpdate the Knowledge Base and master customer filesSupport Customer Service projects and department needsProactively flag issues and improvement opportunitiesQualificationsBachelor’s degree in Social Sciences, Business Administration or related fieldMinimum 6 months experience in Customer Service or similar roleBased in EstoniaComfortable working independently in a remote setupReliable internet and professional home office environmentFluent English (written & spoken, C1+ level)Strong organisational and communication skillsAttention to detail and ability to manage multiple tasksTech-savvy and confident using digital toolsPositive, solution-oriented and proactive mindsetEven if you don’t tick every single box, we’d still love to hear from you if you feel this role aligns with your strengths.What’s in it for youFull-time remote position with an international teamOpportunity to grow and develop within a fast-evolving organisationHands-on experience in customer relations and operationsAccess to InnerCamp programs for personal and professional growthMeaningful work that supports real human transformationJob TypeFull-time (40 hours per week, Monday to Friday) - Employment ContractWe don’t hire resumes. We hire humans who are aligned with our mission, values, and energy. If you’re ready to be part of a soulful team building something meaningful, we’d love to meet you!