Junior Customer Support Associate (6 Month Fixed-Term Contract – Potential to Extend)

We’re hiring on behalf of a UK based, leading digital health company that supports people in making long-term lifestyle changes. If you thrive in a self starter, target-driven environment and love engaging with people over the phone, this role could be a great fit! You’ll be part of a proactive outbound calls team focused on engaging members at key points throughout their health journey. This includes onboarding new members, checking in on weight readings, and providing general engagement and support. You’ll be working with a diverse member base, including those on our GLP-1 health programme and members referred through healthcare partnerships such as Vitality.About the RoleYou’ll play a key role in supporting members referred by their GP onto the weight management programme. Your main responsibilities will include:Making outbound calls to onboard new members and introduce them to the programmeFollowing up with members to collect weight readings and offer support at key milestonesHelping members stay motivated and engaged with their health goalsProviding clear guidance and empathetic support over the phoneAbout the CompanyPositively impacted over 250,000 individuals.Highly rated, with thousands of excellent customer reviews.Rapidly growing and financially sustainable.NHS-commissioned and approved by leading health insurers.Focuses on digital delivery of lifestyle improvement and weight-loss programmes.At the heart of everything they do are their core values:Get Stuff Done – take initiative, move fast, and deliver results.Do the Right Thing – always act with integrity and compassion.Let the Data Guide Us – make informed decisions that drive better outcomes.Raise the Bar – continually strive for excellence.Embrace Transparency – communicate openly and honestly.Enjoy the Ride – bring positivity and energy to every challenge.What We're Looking For✅ Passionate about health & wellbeing – You care about making a real impact on people's lives.✅ Excellent phone communicator – You love engaging with people over the phone and can handle sensitive conversations with empathy.✅ Target-driven & task-focused – You enjoy working towards goals in a fast-moving environment.✅ Quick learner & adaptable – You can easily pick up new processes and adjust to change.✅ Highly organised & detail-oriented – You structure your work effectively and take accuracy seriously.Culture FitThe team is built around people who are:Positive & optimisticPassionate & enthusiasticProactive & fast learningCurious, coachable, and self-reflectiveStraight-talking (no BS) yet humble and vulnerableMature, tenacious, and eager to growIf that sounds like you - you’ll fit right inWhat Our Client Offers?Part-time: 40 hours per week Contract: 6-month fixed-term contract. Contract renewal dependent on performance.Working hours: Flexible within Monday – Saturday, 9 AM – 7 PM GMT, dependent on your schedule and business needs Able to plan and set your work schedule two months in advance.Mandatory days: Wednesdays & Thursdays (remaining days and hours are flexible)Fully remote role Salary between 12500 - 15000 ZAR / month