Junior DevOps Consultant

Who We AreEverything at BMW TechWorks Romania begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated.Whatever you aspire to, at BMW TechWorks Romania we live and breathe software and we offer a wide variety of departments and fields where you can share your professional passion with us. By delivering software all the way from the idea to the final product, we lead BMW into the future of digitalization and mobility. And this also means:We search for excellenceWe get involvedWe keep it simpleWe share trustJoin BMW TechWorks Romania on our journey of innovation and excellence as we redefine the future of motion, one product at a time. Our engineers are vital to the innovation and digitalization of BMW Group's driving machines, production, sales and banking processes, and you could be part of our evolving teams.What Awaits YouCreate setups for our markets on Genesys Cloud by using internal add-ons. Deep understanding of its various components, reporting and data handling Knowledge of APIs Depp understanding in call flows (including advances flows) Good Understanding and configuring of Workforce Management, Quality Manager and Companies Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line) Interact with central and local departments and the vendor Request, Problem and Change Management Escalation management skills and working on improvements Alignment with the product owner Ability to adjust to dynamic project requirements Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira) What Should You Bring AlongBachelor's degree in Computer Science, Software Engineering, or a related field Fast learner with an ability to dive deeply into technical topics and solve them Ability to explain highly technical solutions in “normal” language to customers Good documentation skills Able to work under high pressure Collaborative and social team player Experience in working in an Agile environment using Jira, confluence and additional tools Ability to work in a dynamic international environment with team members in multiple countries and customers around the world Good understanding of data protection and cloud security topics Excellent English verbal and written skills German: Able to understand written and spoken communication What do we offer?Challenging projects with which we are shaping the mobility of tomorrowGreat team spirit within an international teamState-of-the-art global IT landscape and processes100% implementation of the Agile Working Model methodologyWide range of personal & professional development opportunitiesHigh level of job securityWork-Life-Balance and flexible working hoursAttractive and performance-related remunerationDynamic and highly-motivating work environmentAt BMW TechWorks Romania, we view diversity and inclusion in all its forms as a cornerstone of our team's strength. Equal opportunities are a priority, and fair treatment of all applicants and employees is a fundamental principal of our corporate policy. Our recruitment decisions ensure a balanced and inclusive approach, valuing our people’s different personalities and skills, experience and viewpoints, regardless of sexual orientation, national origin or citizenship, gender identity, age, race, color, ethnicity, religion, or disability.