Junior Digital Marketing Support Specialist

We are looking for a Customer Success Agent (m/f/d) to join a fast-growing Legal Tech & MarTech startup based in Munich. The company develops GDPR-compliant tracking and attribution solutions for performance marketers across Europe. You’ll play a key role in supporting customers, improving service quality, and helping shape the customer success function as the business scales.Why join?High autonomy and direct impact from day oneSteep learning curve in a fast-growing SaaS environmentWork closely with experienced founders and cross-functional teamsFlexible setup: fully remote or hybrid with Munich office accessChoice of Mac or Windows laptop (also for private use)What you’ll doHandle 1st-level, non-technical support tickets and ensure SLA complianceMaintain and improve the Helpcenter to reduce support volumeAct as an escalation point, translating cases for internal teamsEnsure customer satisfaction and resolve challenges proactivelyContinuously improve processes and contribute to a customer-centric, data-driven support cultureWhat you bring1–2 years of experience in customer success, support, or a related fieldStrong communication and problem-solving skillsA customer-first mindset, empathy, and a proactive working styleAbility to quickly apply knowledge to new casesBasic understanding of e-commerce systems and/or performance marketingGerman - C2 and English skills (both required)Nice to haveExperience with CRM systems, data-driven workflows, or tracking/BI toolsFamiliarity with website or shop integrationsPrevious experience in a startup or fast-paced environmentWhat’s on offerSalary: €45,000–€55,000 gross per yearContract: Permanent, full-time (40h/week)Vacation: 24 days per yearProbation period: 3 monthsWork model: Fully remote possible or hybrid from MunichPerks: Agile startup culture, high ownership, growth opportunities, supportive teamWhat success looks likeHigh customer satisfactionFast, reliable ticket resolutionGrowing Helpcenter adoption and reduced incoming support volume