Junior German Customer Care

Key ResponsibilitiesHandle customer inquiries via phone, email, and chat in a friendly and professional manner.Assist customers with product information, order issues, and technical problems.Resolve customer complaints and escalate more complex issues when needed.Provide clear, helpful solutions to ensure customer satisfaction.Maintain records of customer interactions and solutions in the CRM system.What We Are Looking ForFluency in German (C2 level) and good English communication skills (B2 level or higher).Excellent communication and problem-solving abilities.Flexibility to work rotational shifts from Monday to Friday, including bank holidays.Must be available to work on-site in Lisbon.What We OfferCompetitive salary with benefits.Welcome Bonus of €2,000.Private health insurance.Paid training to help you succeed in the role.A supportive and dynamic team environment.Opportunities for career growth and development.